The Good Guys Melton

The sales approach is super annoying. When you walk in, there's always someone on your heels asking if you need help every couple of minutes. And if you say no, they start following you around like they're spying and updating the rest through the walkie talkie! My advice to the team: ease up a bit! One salesperson approaching customers is fine, but having a bunch of them constantly bothering shoppers is just too much. Let people shop in peace. If they need help, they'll ask for it.

I want to share my experience at Good Guys Melton today (3 September)...I want to appreciate the commendable customer service provided by Issac. The product we were looking for was showing in stock but was no where to be seen. Issac actually located the product which was up high on the shelf in the other corner of store. He could have easily lied that its not in stock or he cant find it or any excuse. But he used the forklift and removed the product from the shelf. He was very polite and patient to talk to..Employees like him are worth the appreciation. Thank you Issac

Worst customer service when it comes to return of a faulty product. I bought a Haier washing machine about 3 months ago which never worked well. They sent technician three times to my house to fix it but it has gone worse. They are not responding to my phone call and when they do, they promise to give me update which never happened. Beware.

Very bad experience at Melton good guys. I bought haier fridge in nov 2020, also bought 5 years care plan. After 2.5 years had problem with fridge. Store doesn't care at call, they said talk to concierge team, they throw the ball to domestic and general team, then I have to deal with fisher & paykal, so after struggling for more than three months, at the end concierge agreed to replace. I went to Store on 11/08/23 around 5:12pm, their staff told me that you choose lower price this time so you will get credit and new fridge but they said there is problem in system, which they can't fix only manager can fix it tomorrow. Next day I got call from them they said first I can't get credit. There was $200 $ difference. On the top they were showing me that they doing favour on me by replacing it. Earlier staff told me very clearly that you don't have to pay anything, also concierge membership will be including because my previous fridge was expensive. Manager was very rude,when I said your team is misleading, he said what I am saying right now that's only correct and listen to that and they even asked me to pay for concierge. Now got new fridge, and scratch on new one. They said company have to fix it. I feel so disappointed so hard to deal with them. If you going to Store and telling them you need to buy new products they will deal you happy smiling face, if you will say that you are here to return or something they become rude within flick of eye. Not professional at all. Why I give date and time so they can check CCTV,If they want that what they're staff promised with me when I was there.

I bought a whole kitchen worth of appliances to the value of over $5000 dollars at Melton Good guys and I would like to say what a fantastic experience it was . Ugg the sales man was fantastic on the day I purchased everything ( about 6 weeks ago). He was patient and so helpful . Today I finally picked up all my appliances and yet again the service from the warehouse guys was so friendly and helpful . I am from Ballarat and highly recommend going to Melton Good Guys . Every time I rang to check on my order the people in the phone were so nice and helpful too . Thank you to all concerned . Christine